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Terms of Service
Effective Date: May 23, 2026
Last Updated: May 23, 2026
1. Agreement to Terms
Welcome to STATIONERY GEMS LIMITED (“we,” “us,” “our,” or “Stationery Gems”). These Terms of Service (“Terms”) govern your access to and use of our website www.stationerygem.com (the “Site”), including any content, functionality, products, and services offered on or through the Site (collectively, the “Services”). Our Services provide a platform for you to browse and purchase premium curated stationery for office, study and creative work.
By accessing the Site, creating an account, or making a purchase, you agree to be bound by these Terms and our Privacy Policy, Refund and Returns Policy, and Shipping Policy, which are incorporated herein by reference. If you do not agree to these Terms, you must not access or use our Site or Services.
2. Company Information
- Company Name: STATIONERY GEMS LIMITED
- Website: www.stationerygem.com
- Contact Email: palebluo@stationerygem.com
- Mailing Address: Care of T Cunningham, 600 Motatapu Road, Wanaka, 9382, New Zealand
- Telephone: +64 9 2813150
3. Account Registration and Security
You may be required to create an account to use certain features. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You are responsible for safeguarding your password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
4. Products, Orders, and Pricing
- Product Descriptions: We strive to accurately display the colors, images, specifications, and descriptions of our products. However, we do not guarantee that your screen’s display is perfectly accurate. All products are subject to availability. We reserve the right to discontinue any product at any time.
- Pricing: All prices are displayed in Euros (€) and other supported currencies. We reserve the right to change prices for products at any time without notice. Prices do not include applicable taxes, duties, or shipping fees, which will be added at checkout.
- Order Acceptance: Placing an item in your cart does not reserve that item or price. An order is not accepted until we send you an order confirmation email. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available, inaccuracies in product or pricing information, or suspected fraud. In such cases, we will notify you and issue a full refund if payment was taken.
5. Shipping and Delivery
All orders are subject to product availability. Please refer to our detailed Shipping Policy for information on processing times, shipping methods, estimated delivery times, costs, and international customs responsibilities. We offer fast shipping but delivery times are estimates, not guarantees.
6. Returns, Refunds, and Exchanges
Your satisfaction is important. Please review our comprehensive Refund and Returns Policy for complete details. Key points include:
- Returns must be initiated within 30 days of delivery.
- Items must be unused, unopened, and in original packaging.
- We explicitly do not offer “refunds only” (refunds without product return).
- The customer is responsible for return shipping costs unless the return is due to our error.
- Refunds are issued to the original payment method after inspection of the returned item.
7. Payment Terms
We accept various payment methods as displayed at checkout. You represent and warrant that you have the legal right to use any payment method you provide. You agree to pay all charges incurred by you or users of your account at the prices in effect when such charges are incurred.
8. Intellectual Property Rights
The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, and the design, selection, and arrangement thereof), our trademarks (e.g., “Stationery Gems”), logos, and slogans (collectively, the “Content”) are owned by us, our licensors, or other providers and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any Content without our express prior written permission.
9. User Conduct and Prohibited Uses
You agree not to use the Site:
- In any way that violates any applicable law or regulation.
- To impersonate or attempt to impersonate the Company or another user.
- To engage in any conduct that restricts or inhibits anyone’s use of the Site.
- To use any robot, spider, or other automatic device to access the Site for any purpose, including monitoring or copying any material.
- To introduce any viruses or other malicious material.
- To attempt to gain unauthorized access to any part of the Site or any server connected to the Site.
10. Disclaimer of Warranties and Limitation of Liability
- Disclaimer: THE SITE AND ALL PRODUCTS AND SERVICES DELIVERED TO YOU THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
- Limitation of Liability: TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL STATIONERY GEMS LIMITED, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE OR PRODUCTS, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, EVEN IF ADVISED OF THEIR POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCTS GIVING RISE TO THE CLAIM.
11. Indemnification
You agree to defend, indemnify, and hold harmless STATIONERY GEMS LIMITED and its affiliates from and against any claims, liabilities, damages, losses, and expenses arising out of or relating to your violation of these Terms or your use of the Site, including, but not limited to, your submissions, any use of the Content, and your purchase and use of products.
12. Governing Law and Dispute Resolution
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law principles. You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Site shall be instituted in the courts located in Wanaka, New Zealand.
13. Termination
We may terminate or suspend your account and access to the Site immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Site will cease immediately.
14. Changes to the Terms
We reserve the right to update, change, or replace any part of these Terms at any time by posting updates and changes to our Site. It is your responsibility to check our Site periodically for changes. Your continued use of or access to our Site following the posting of any changes constitutes acceptance of those changes.
15. Severability
If any provision of these Terms is held to be invalid or unenforceable by a court, such provision shall be struck and the remaining provisions shall remain in full force and effect.
16. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, and Refund and Returns Policy, constitute the entire agreement between you and STATIONERY GEMS LIMITED regarding the Site and Services and supersede all prior agreements and understandings.
17. Contact Information
Questions about the Terms of Service should be sent to us at:
Email: palebluo@stationerygem.com
Address: Care of T Cunningham, 600 Motatapu Road, Wanaka, 9382, New Zealand
This Terms of Service agreement has been created to protect both our business and our valued customers, ensuring a clear and fair framework for using the services of STATIONERY GEMS LIMITED.