Your cart is currently empty!
Privacy Policy
Effective Date: May 23, 2026
Last Updated: May 23, 2026
This Privacy Policy (“Policy”) describes how STATIONERY GEMS LIMITED (“we,” “us,” “our,” or “Stationery Gems”) collects, uses, discloses, and protects your personal information when you visit our website www.stationerygem.com (the “Site”) and make use of our services, including purchasing stationery products (collectively, the “Services”). We are committed to protecting your privacy. Please read this Policy carefully to understand our practices.
By accessing the Site or using our Services, you acknowledge that you have read, understood, and agree to the collection and use of your information as described herein. If you do not agree with our policies and practices, please do not use our Services.
1. Company Information
- Company Name: STATIONERY GEMS LIMITED
- Website: www.stationerygem.com
- Contact Email: palebluo@stationerygem.com
- Mailing Address: Care of T Cunningham, 600 Motatapu Road, Wanaka, 9382, New Zealand
- Telephone: +64 9 2813150
2. Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you or your household (“Personal Information”). The categories we collect may include:
- Identifiers: Such as your name, billing and shipping address, email address, phone number, IP address, and online identifiers.
- Commercial Information: Records of products or services purchased, obtained, or considered from our Site, including order history, cart contents, and preferences related to our curated collections (e.g., for office, study, or creative work).
- Internet or Network Activity: Information on your interaction with our Site, including browsing history, search history, access times, pages viewed, links clicked, and the referring website. We may use cookies and similar tracking technologies.
- Payment Information: When you make a purchase, our third-party payment processors collect your payment card details or other financial information. We do not store full payment card numbers on our servers.
- Customer Service Communications: Records of your correspondence with us if you contact our support team via email or other channels.
3. How We Use Your Information
We use the collected information for various business purposes, including:
- To Fulfill Your Orders: To process, ship, and deliver your purchases (e.g., facilitating “fast delivery”), manage your account, send order and shipping confirmations, and handle returns as per our Refund and Returns Policy.
- To Communicate With You: To send you transactional emails (e.g., shipping updates), respond to your inquiries (“contact us”), send service-related notices, and provide customer support.
- To Improve Our Services: To analyze Site usage trends, monitor the effectiveness of our marketing, personalize your experience (such as showcasing “latest products” or “core products” you might like), and develop new features and offerings to “upgrade your daily experience.”
- For Marketing: With your consent where required by law, to send you promotional communications about new products, special offers (“affordable,” “premium stationery”), and updates we think may interest you. You can opt-out at any time.
- For Security and Fraud Prevention: To protect the security and integrity of our Site, prevent fraud, and ensure the safety of our business and customers.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
4. Sharing of Your Information
We do not sell your Personal Information. We may disclose your information in the following limited circumstances:
- Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as payment processing, order fulfillment, shipping carriers, email delivery, website hosting, data analysis, and marketing assistance. These providers are contractually obligated to protect your data.
- Business Transfers: In connection with a merger, acquisition, restructuring, sale of assets, or bankruptcy, your information may be transferred as a business asset.
- Legal Requirements: We may disclose information if required by law, subpoena, or other legal process, or if we believe it is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
- With Your Consent: We may share information for any other purpose disclosed to you at the time of collection with your consent.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze Site traffic, and personalize content. Cookies are small data files stored on your device. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Site, but your ability to use some features may be limited.
6. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting purposes). When we no longer have a business need to process your information, we will securely delete or anonymize it.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your Personal Information, such as:
- Access & Portability: Request access to or a copy of your data.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to certain exceptions.
- Opt-out of Marketing: Unsubscribe from our promotional emails by clicking the “unsubscribe” link in any email or contacting us.
- Cookie Preferences: Manage your cookie settings through your browser controls.
To exercise these rights, please contact us using the details in Section 11. We will respond in accordance with applicable law. We may need to verify your identity before processing your request.
9. International Data Transfers
STATIONERY GEMS LIMITED operates from New Zealand. Your information may be transferred to, and processed in, countries other than your own, where data protection laws may differ. We will take appropriate safeguards, such as contractual clauses, to ensure your data is protected in accordance with this Policy.
10. Children’s Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect Personal Information from children. If we become aware that a child has provided us with information, we will take steps to delete such information. If you believe a child has provided us with data, please contact us.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection contact at:
STATIONERY GEMS LIMITED
Attn: Privacy Officer
Address: Care of T Cunningham, 600 Motatapu Road, Wanaka, 9382, New Zealand
Email: palebluo@stationerygem.com
Phone: +64 9 2813150
12. Changes to This Privacy Policy
We may update this Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other reasons. We will post the updated Policy on this page and change the “Effective Date” at the top. We encourage you to review this Policy periodically to stay informed. Material changes will be communicated through the Site or via email where appropriate. Your continued use of our Services after the Effective Date constitutes your acceptance of the updated Policy.