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Shipping Policy
Effective Date: May 23, 2026
This Shipping Policy (“Policy”) details the shipping methods, timelines, costs, and related procedures for orders placed on our website, www.stationerygem.com. By placing an order with STATIONERY GEMS LIMITED (“we,” “us,” “our,” or “Stationery Gems”), you agree to the terms outlined below. Our goal is to provide fast delivery and a transparent shipping experience as part of our commitment to great service.
1. Company & Contact Information
- Company Name: STATIONERY GEMS LIMITED
- Website: www.stationerygem.com
- Customer Service Email: palebluo@stationerygem.com
- Office Address: Care of T Cunningham, 600 Motatapu Road, Wanaka, 9382, New Zealand
- Phone: +64 9 2813150
2. Shipping Destinations & Processing
We currently ship our premium curated stationery to select countries worldwide. At checkout, you can enter your address to see available shipping options and accurate costs. All orders are processed and prepared for shipment from our fulfillment center within 1-2 business days (Monday to Friday, excluding public holidays) after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods, Time & Costs
We offer several shipping options to balance speed and cost. The estimated delivery times begin from the date your order is dispatched from our warehouse, not from the order date.
- Standard Shipping (Economy):
- Estimated Delivery: 3-7 business days for domestic (New Zealand) addresses. 10-20 business days for international destinations.
- Cost: Calculated at checkout based on destination and order weight/size. Offers a reliable and affordable option.
- Express Shipping (Priority):
- Estimated Delivery: 1-3 business days for domestic addresses. 5-10 business days for international destinations.
- Cost: Higher than Standard Shipping, calculated at checkout. Ideal for when you need your stationery faster.
- Free Shipping:
- We occasionally offer free standard shipping promotions for orders over a specified value. Any such offer will be clearly advertised on our website and applies only to eligible orders shipped to eligible destinations.
Please note: These are estimates, not guarantees. Delivery times may be affected by factors outside our control, such as customs clearance, weather, or carrier delays, especially for international orders.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email. This email will contain your tracking number and a link to monitor your package’s journey. You can also log into your account on our website to view the latest tracking status. If you have not received tracking information within 3 business days of your order confirmation, please contact us at palebluo@stationerygem.com.
5. Shipping Address Accuracy & Changes
You are responsible for providing a complete and accurate shipping address at checkout. We are not liable for delays or non-delivery due to incorrect addresses provided by the customer. If you realize you have made an error immediately after placing your order, please contact us as soon as possible at palebluo@stationerygem.com. We will attempt to correct the address before the order ships, but we cannot guarantee changes once processing has begun. We are unable to reroute packages once they are in transit with the carrier.
6. International Orders: Customs, Duties & Taxes
For orders shipped outside New Zealand, please be aware:
- Import Duties & Taxes: These are the responsibility of the recipient. We have no control over these charges and cannot predict what they may be. Your local customs office determines these fees based on the value and type of goods.
- Customs Delays: Packages are subject to inspection and clearance by customs authorities, which can cause delays beyond our estimated delivery windows.
- Restrictions: The customer is responsible for ensuring the products ordered comply with their country’s import regulations.
7. Damaged, Lost, or Stolen Packages
- Damaged Upon Delivery: If your package appears damaged when delivered, please refuse acceptance or note the damage with the delivery carrier. Contact us within 48 hours of delivery with photos of the damaged package and products, and we will resolve the issue promptly, which may involve sending a replacement or issuing a refund.
- Lost or Stolen Packages: If your tracking information indicates “Delivered” but you have not received the package, first check with neighbors, building management, or designated safe delivery spots. If still missing, contact the carrier directly using the provided tracking number. If the carrier confirms a loss, please notify us, and we will file a claim and work with you on a solution, which may be a replacement or refund once the claim is verified.
8. Shipping Restrictions
We are currently unable to ship to PO Boxes or APO/FPO addresses. Some oversized or high-value items may have restricted destinations or require special shipping arrangements, which will be indicated on the product page.
9. Policy Updates
We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting the updated Policy on our website. The Policy in effect at the time of your order will apply to that transaction.
Thank you for choosing Stationery Gems. We are dedicated to getting your dream stationery to you efficiently so you can start creating today.